Privacy Policy

Last updated: March 23, 2026

AInema Operations (the “Company”) establishes this Privacy Policy (the “Policy”) regarding the handling of personal information of users of the AI anime and drama streaming platform “AInema” (the “Service”).

1. Personal Information Collected

The Company collects the following personal information in the course of providing the Service:

1.1 Information Provided Directly by Users

• Name (display name)
• Email address
• Password (stored in hashed form)
• Creator registration details (handle, bio, etc.)

1.2 Payment Information

• Credit card information (processed directly by Stripe; the Company does not store card numbers)
• PayPay payment information (processed by PayPay Corporation; the Company does not store payment authentication data)
• Purchase and transaction history
• Coin balance and usage history
• Creator earnings and payout information (via Stripe Connect)

1.3 Automatically Collected Information

• IP address
• Browser type and version
• Device information (OS, screen size, etc.)
• Viewing history (episodes watched, watch time, playback position)
• Service usage data (access logs, click history, etc.)
• Data collected through cookies and similar technologies

2. Purposes of Use

The Company uses collected personal information for the following purposes:

1. Service provision and operation: Account management, content delivery, viewing functionality
2. Payment processing: Episode purchases, coin purchases, tips, and creator payouts
3. Recommendations: Content suggestions based on viewing history
4. Analysis and improvement: Usage analysis, feature improvements, fraud detection
5. Notifications: Service announcements, new content alerts, maintenance notices
6. Customer support: Responding to inquiries
7. Legal compliance: Responding to requests based on applicable laws

3. Disclosure to Third Parties

The Company does not disclose personal information to third parties except in the following cases:

3.1 Service Providers

• Stripe, Inc.: Payment processing (credit card payments, creator payouts)
• Amazon Web Services (AWS): Media file storage and delivery (S3, CloudFront)
• Vercel Inc.: Web application hosting
• Neon Inc.: Database hosting
• PayPay Corporation: Payment processing (PayPay payments)
• Digital Financial Technology, Inc. (Digico): Digital gift distribution for creators

3.2 Legal Requests

The Company may disclose personal information when required by law, by court order, or when necessary to protect the Company's rights, property, or safety.

3.3 With User Consent

The Company may disclose personal information to third parties other than those listed above only with the User's prior consent.

4. Use of Cookies

The Service uses cookies for the following purposes:

• Session management: Maintaining login state (ainema_session cookie)
• Analytics: Understanding and improving service usage

Users may refuse to accept cookies through browser settings; however, some features of the Service may not function properly.

5. Data Retention

• Account information: While the account is active, plus 30 days after deletion
• Viewing history: While the account is active
• Transaction history: Statutory retention period (7 years)
• Access logs: Up to 12 months
• Content reports: 1 year after report resolution

6. User Rights

Users have the following rights:

1. Right of access: To request disclosure of personal information held by the Company
2. Right of correction: To request correction, addition, or deletion of personal information
3. Right of deletion: To request account deletion and erasure of personal information
4. Right to restrict processing: To request cessation of use or erasure of personal information
5. Data portability: To receive personal information in a commonly used, machine-readable format

To exercise these rights, please contact us at the address below. After verifying your identity, we will respond within a reasonable period.

6.1 Disclosure Request Procedures

1. Please contact us at the email address below with a subject line such as “Personal Information Disclosure Request” or “Personal Information Correction Request”
2. For identity verification, we will confirm your registered email address or verify your account information
3. We will respond within two weeks of receiving your request, as a general rule
4. There is no fee for disclosure requests

7. Security Measures

The Company implements the following security measures to protect personal information:

• Password hashing (bcrypt)
• Communication encryption (TLS/SSL)
• Access control management
• Unauthorized access monitoring
• Regular security reviews

However, complete security of data transmission over the internet cannot be guaranteed.

8. Children's Privacy

The Service is intended for users aged 18 and older. The Company does not intentionally collect personal information from individuals under 18. If we become aware that personal information has been collected from a person under 18, we will promptly delete such information.

9. International Data Transfers

The Service is operated in Japan; however, data may be transferred to the following regions in the course of providing the Service:

• United States: AWS (media file storage), Stripe (payment processing), Vercel (hosting)

Appropriate safeguards are implemented in accordance with applicable laws for such data transfers. All of our service providers comply with international data protection standards such as GDPR.

10. Changes to This Policy

The Company may update this Policy as necessary. For material changes, we will endeavor to notify Users at least 14 days in advance via announcement on the Service and notification to registered email addresses. Continued use of the Service after a change shall constitute acceptance of the updated Policy.

11. Contact

For inquiries regarding this Policy, please contact:

AInema Operations
Operator: Takato Araya
Address: Wind Ebisu Bldg. 8F, 2-4-8 Ebisu-Nishi, Shibuya-ku, Tokyo 150-0021, Japan
Email: contact@ainema.tv